FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ section!
Here you’ll find answers to some of the most common questions we receive. If you don’t see your question here, feel free to Contact Us — we’re happy to help!
1. When will my order ship?
We process orders within 1-3 business days after your purchase is confirmed.
Once your order ships, you’ll receive a tracking number via email.
2. How long does shipping take?
Standard Shipping: 3-7 business days (Domestic)
Express Shipping: 1-3 business days (Domestic)
International Shipping: 7-21 business days (varies by location)
Please note: Shipping times may be affected by holidays, weather, or customs processing for international orders.
3. How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to track your package.
If you haven’t received your tracking info, please check your spam folder or Contact Us.
4. What is your return policy?
We accept returns within 14 days of delivery for unused and unopened items.
Visit our Return & Refund Policy page for full details.
5. Do you ship internationally?
Yes! We offer international shipping to select countries.
Please be aware that customs fees or duties may apply depending on your location, and they are the responsibility of the customer.
6. What if my order arrives damaged?
If your order arrives damaged or defective, please contact us immediately at [koberosko04202020@gmail.com] with your order number and photos of the item, and we'll make it right!
7. Can I cancel or change my order after placing it?
We process orders quickly to ensure fast delivery, so once an order is placed, it may not be possible to change or cancel it.
Please Contact Us as soon as possible, and we'll do our best to assist you.
Still Have Questions?
Please Contact Us — we’re always here to help!